Shopping, Delivery & Returns
Buying from X4RACE is simple and transparent. Below you can find the most important information about orders, delivery, returns, warranty and payments.
European sim racing hardware brand. Ships from Poland.
- Ships from Poland
- EU company
- 2-year legal protection
- Fast dispatch
In-stock products ship within 1 business day
EU DELIVERY
Shipping across the European Union
RETURNS
14-day returns, selected products 30 days
WARRANTY
2-year EU legal protection
PAYMENTS
Secure checkout options
SUPPORT
EU-based customer support
Orders
All orders are processed in the order they are received.
Products marked as in stock are usually shipped within 1 business day.
If a product has a different availability status (for example preorder or extended dispatch time), this information is always shown on the product page.
Estimated dispatch time is always visible before purchase.
In stock
Ships within 1 business day
Extended processing time
Estimated dispatch shown on product page
Scheduled dispatch
Estimated dispatch shown on product page
Pre-order
Ships once available
ORDER PROCESS
1. Order placed
Your order is confirmed instantly
2. Packed in Poland
Prepared in our workshop
3. Shipped next business day
Tracking provided
4. Delivered
Typical EU delivery 2–5 days
Shipping in the European Union
We ship orders to all European Union countries.
Delivery time depends on the destination country, shipping method and carrier.
We work with trusted European and international carriers such as DHL, DPD, GLS, FedEx, InPost and other logistics partners depending on destination.
- Orders shipped within the European Union are not subject to customs duties.
All prices include VAT where applicable.
More details about X4RACE shipping and returns can be found below.
Delivery times
Poland
Germany
Czech
Slovakia
France
Italy
Spain
Other EU
Free shipping available for most EU orders above:
59 € within the European Union
198 PLN within Poland
Shipping costs are always clearly shown during checkout before payment.
Returns
X4RACE shipping and returns are designed to be simple and transparent. If you change your mind, you may return your order within 14 days of delivery.
Selected products may qualify for an extended 30-day return period.
This information is always shown on the product page.
To start a return you can:
- submit the return form on our website
- contact us at: returns@x4race.com
Returned products should be sent to the company return address.
Return shipping costs are paid by the customer.
Refunds are processed after the returned product is received and inspected.
Refund issued to original payment method.
How returns work
- Submit the return form or contact returns@x4race.com
- Send the product to the return address
- Refund is processed after the product is received
You may inspect the product in a way similar to how you would check it in a physical store.
This means you may:
- unpack the product
- verify its operation
- test basic functionality
The product should not show signs of intensive use, damage or excessive wear.
Warranty and claims
All products are covered by a 2-year legal protection period within the European Union related to conformity of goods with the contract.
Selected products may also include a manufacturer warranty.
If your product is defective or not compliant with the order, please contact:
To speed up the claim process, please include:
- order number
- description of the issue
- photos or video showing the problem
Typical response time is 1–3 business days.
2-year EU legal protection
All products are covered by legal conformity protection within the European Union.
Claims support
Include your order number, issue description, photos or video to speed up the process.
Some products may be available as preorder.
If your order includes a preorder product, the entire order will be shipped once the product becomes available.
Estimated shipping dates are always shown on the product page.
We offer secure payment methods depending on country and checkout availability, including:
- Credit and debit cards (Visa, Mastercard)
- PayPal
- Stripe
- Apple Pay
- Google Pay
- Klarna
- BLIK (Poland)
- Autopay (selected regions)
- Bank transfer
Available payment methods may vary depending on your location.
After your order is shipped you will receive:
- shipping confirmation email
- tracking number after dispatch
- order status in your customer account
This allows you to monitor delivery progress at any time.
Order tracking
- Tracked shipping on all orders
- EU carriers only
If you have questions about your order, delivery or product, our support team is ready to help.
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